• I-CAR Gold Certified Shop.
  
• All work is performed by highly trained I-CAR certified craftsmen.
  
• State-of-the-art equipment, such as a Chief EZ-Liner frame-straightening machine, two Garmat downdraft spray booths and our Garmat bake ovens .
  
• Top quality PPG paint materials .
  
• Pro Spot compression spot welder.
  
• Direct repair center for many insurance companies to reduce the inconvenience for you!
  
• All workmanship and parts include a one year warranty.

• Plus ICAR Certified Body Technicians
  
• Plus Capable of any and all Unibody Repairs
  
• Plus Free Estimates On-Site or Off-Site!
  
• Plus 24-hour towing 587-0507
  
• Plus Rental Cars available on site
  
• Plus Newest and Best Frame Equipment
  
• Plus Computerized 4 Wheel Alignment
  
• Plus State-of-the-Art Paint Booth

Gold Class Professionals ®

The Gold Class Professionals program was created in 1990 to recognize those businesses that are committed to quality and excellence through training. Being a Gold Class Professional is the highest recognition for training a business can earn in the collision industry. Gold Class businesses are dedicated to providing their customers with efficient, safe and high-quality repairs. They are confident they can properly repair their customers' collision-damaged vehicles and understand the need to continually update their training and knowledge of the collision repair process.

Platinum Individual ™

The Platinum Individual program was created to recognize individuals in the collision industry for achieving a high level of technical training through I-CAR and Industry Training Alliance members. To become a Platinum Individual, you need to achieve a specified number of Gold Class points, based on your job description. Points are earned by completing training from I-CAR and Industry Training Alliance members.

Wherever you are working, now or in the future, your Platinum Individual status goes with you. The Gold Class Professionals status only applies to businesses; Platinum Individual status belongs to you.

Benefits of Becoming Platinum

• Savings on I-CAR Discount Coupons - Platinum Individuals buy discount coupons at the Gold Class price, a big savings!
• Better Employer Relations - Earn the respect of your employer by showing your desire to learn and gain new skills while making yourself more valuable through greater technical knowledge.
• Increased Confidence on the Job - I-CAR and Alliance training providers teach you proper repair procedures and offer you the latest technical information.
• Efficiency in Repairing Vehicles - Expand your personal knowledge and learn where to find necessary information to complete a repair properly the first time.
• Pride in Your Work - Show pride in your industry and the work you do by keeping yourself current in your field and learning from other industry professionals.
• Defined Career Training Sequence - I-CAR offers you training paths that will help you define and advance your career.

When you've achieved the Platinum Individual designation, you will receive a membership wallet card and certificate. By displaying the certificate in your work area, you show your employer and customers your commitment to training.

Once you've become Platinum, you may order and benefit from an array of Platinum Individual merchandise. I-CAR now offers a variety of items featuring the Platinum logo. These items should be displayed with pride to show your high level of professionalism and dedication to the industry and your career.

A typical day finds an auto body technician (also referred to as a collision repair specialist) estimating damage, straightening bent bodies, removing dents, replacing crumpled parts that are beyond repair, mixing and matching paint colors, and spray-painting and refinishing cars to a lustrous sheen. Though they can repair all types of vehicles, auto body technicians usually work on cars, small trucks and sport utility vehicles.

Most technicians, in fact, now use the computer and other high-tech equipment as a regular part of the job. With advances in technology and higher repair standards, auto body technicians have become much more than artists--they are highly-skilled professionals.

Top 10 Reasons to Become ASE-Certified

Everybody knows that MD following an individual's name means Medical Doctor. And most people know that CPA signifies Certified Public Accountant. Associations and professions use certification to recognize qualified and competent individuals. The certification process is one of the single most important steps in career development. Here are the top ten reasons an automotive professional should consider becoming ASE-certified.

1. Certification grants you professional credentials. Since it recognizes your individual accomplishments, ASE's certification serves as an impartial, third-party endorsement of your knowledge and experience on a national, even international basis.

2. Certification demonstrates your commitment to the automotive service and repair profession. Receiving ASE certification shows your peers, supervisors and, in turn, the general public, your commitment to your chosen career and your ability to perform to set standards.

3. Certification enhances the profession's image. ASE's certification program seeks to grow, promote and develop certified professionals, who can stand "out in front" as examples of excellence in the automotive service and repair industry.

4. Certification reflects achievement. ASE certification is a reflection of personal achievement because the individual has displayed excellence in his or her field by meeting standards and requirements established by the entire automotive industry.

5. Certification builds self-esteem. ASE certification is a step toward defining yourself beyond a job description or academic degree while gaining a sense of personal satisfaction.

6. Certification can improve career opportunities and advancement. ASE certification can give you the "edge" when being considered for a promotion or other career opportunities. ASE certification clearly identifies you as an employee who has demonstrated competency in specific technical specialty areas based on accepted industry standards.

7. Certification may provide for greater earnings potential. Many automotive professionals who have become ASE certified experience salary and wage increases based on their certification status. ASE-certified professionals are in high demand throughout North America.

8. Certification improves skills and knowledge. Typically, achieving ASE certification requires training, study and "keeping up" with changing technology. ASE certification showcases your individual competence by confirming proficiency and knowledge.

9. Certification prepares you for greater on-the-job responsibilities. Since ASE certification is a clear indicator of your willingness to invest in your own professional development. Certified professionals are aware of the constantly changing technology and environment around their profession and possess the desire to anticipate and respond to change.

10. Certification offers greater recognition from peers. As an ASE-certified professional, you can expect increased recognition from your peers for taking that extra step in your professional development.

- Work with all major insurance companies.
- Guarded secure storage lot for cars.
- Mitchell estimating system.
- BASF-smart color system
- Suspension repairs.
- Conventional frames repair
- Glass replacement.
- Fiber glass repairs.
- Painting.
- Theft repairs.
- 200ft to car rental
- Cars hand washed and cleaned.
- And more ...

I-CAR, The Inter-Industry Conference on Auto Collision Repair, founded in 1979, is a not-for-profit international raining organization dedicated to improving the quality, safety and efficiency of auto collision repair, for the ultimate benefit of the consumer.

The Gold Class Professionals® program was created in 1990 to recognize those businesses that are committed to quality and excellence through training. Being a Gold Class Professional is the highest form of training a business can earn in the Collision Industry. Gold Class businesses are dedicated to training their employees on the latest collision repair technology, so they can provide high quality repairs to their customers in the quickest and safest way possible.

IMPORTANT THINGS TO KNOW BEFORE REPAIRING YOUR VEHICLE

• Don’t take chances driving a wrecked vehicle if it is obviously unsafe to drive. See if the repair facility or insurance company can provide or arrange towing for you.
• Know that you have the right to have your vehicle repaired at the facility of your choice. No insurance company can insist or require that you use a particular repair facility.
• You are not required by any law to obtain more than one damage appraisal/estimate.
• Certain insurance companies may refer you to one of their drive-in claims centers for an inspection. YOU may also request the insurance co. to inspect your vehicle at a repair facility of your choice where the estimate can be negotiated.
• Don’t compromise the quality of repair of your vehicle. For most people their vehicle is an important investment so be sure to choose a highly recommended collision repair facility with technicians certified by I-CAR or ASE.
• Estimates may vary in cost from one facility to another, or even from different insurance companies. This is usually due to an inability to see all the hidden damage. We will be happy to answer any questions for you regarding this.
• Ask the repair facility if original manufactures (OEM) replacement parts will be used for your vehicle.
• Ask if the repair facility offers a warranty on the repair.
• Beware of a repair facility that would agree or offer to bury or absorb a deductible. They can only do so by defrauding both you and the insurance company by not repairing the vehicle as indicated on the insurance estimate. This could jeopardize the quality of the repair.

OUR TEAM OF EXPERT TECHNICIANS USE THE LATEST IN HIGH-TECH EQUIPMENT

Quality Workmanship and
Excellent Customer Service are
Always the Number One Priority

BestWayAutoCare is a full-service ALL makes and models. auto body repair facility with equipment and personnel to accommodate all of your auto body need. We employ only I-CAR trained frame and unibody repair professionals, and all our work is guaranteed for life.we are committed to making your collision experience as smooth and painless as possible. From the moment you enter our shop, until the day you pick your repaired vehicle up, we never quit working for you, always putting your needs first. Our talented team of certified body and paint experts will bring your vehicle back to life again with the most sophisticated technology and the finest factory finish paints. Our technicians use special care to achieve a smooth perfectly matched paint application. When you pick up your repaired vehicle, you'll see a beautiful, showroom quality finish.

Complete Computer Automation:

• Estimating
• Parts Ordering
• Paintlogic

Tips on How to Wash Your Car

Taking proper steps in washing your car can enhance the effort of detailing. Proper washing will keep contaminants off your paint finish and reduce dulling and deterioration of the paint finish. You should never wash your car in open sunlight if possible. Also make sure the car is cool. Wash water and rinse water evaporate too quickly and tend to leave water spots which are salt and mineral deposits. Such deposits are capable of eating through wax and etching paint if left on the painted surface for any length of time. Use lukewarm or cool water. Water which is too hot or too cold can cause a shock to the paint and lead to microscopic fractures of the paint surface.Never use household detergent --powdered or liquid-- these soaps are formulated to scour metals, plastics and porcelains to remove grease and oil. The mere fact that soap is advertised as being gentle to your hands does not mean it is gentle to your paint/wax finish. Many of these soaps have high sodium or alkaline content and are too strong for automotive care. These soaps can accelerate paint oxidation by depleting the oils from the paint and also removing existing wax. Use a pH balanced or neutral (pH7) soap on your car. Always check the label of the soap you are using for a listing of all the ingredients. You are better off using too little soap than too much. Too much soap will leave a residue if not rinsed off thoroughly. Soaps provide a lubrication to the cleaning process going on between the sponge or mitt and the painted surface. Wash the car from the top down. Some detailers use different sponges or mitts for the upper part of the car from the lower part of the car, since there are more dirt particles on the lower part of a vehicle closer to the road. Rinse the car often during the washing process. Use a large bucket like an old 5 gallon joint compound bucket or a plastic bucket from your favorite local donut shop. Adding a teaspoon of vegetable oil to the bucket prior to adding water and soap will assist the soap in carrying away the dirt particles from the painted surface during the washing process. In drying your car, use at least a couple of towels; one to quickly push the water off the car, the other to dry the surface of the car. Open up all doors and lids on the vehicle to enable semi exposed areas to dry completely. If you insist on a chamois, use only an English Cod Oil tanned chamois. Other chamois may remove wax and eventually scratch the paint surface. Synthetic silicone-free chamois are available for quick and easy water removal from the car. In any event, the final drying procedure should be done with a cotton towel.

We are also proud to be a direct repair facility for most major insurance companies. Our staff will supply you with a repair estimate at no charge - No appointment necessary!

MISSION STATEMENT: To promote a dealership atmosphere, which will provide our customers with an experience that consistently meets or exceeds individual needs and expectations in a comfortable, supportive and friendly environment.

CONVENIENT SERVICES

• We are a direct repair facility for most major insurance companies
• We offer FREE ESTIMATES and we work on all makes and models. We have several estimators
• We have in-house Glass Technicians for chip repair and replacement. We have several Metal Technicians and Paint Technicians
• We have an Enterprise Rent A Car agency set up in our main office for convenience to our customers
• We are a full line dealership for all your purchasing and repair needs
• We also are a FULL LINE TIRE STORE.

Gold Class Professionals - The sign to look for:

I-car gold class certified auto body collision professionalsWhen you've been involved in a collision, you want someone who is reliable - someone you can trust to repair your vehicle quickly and properly. You want a Gold Class Professionals business. Why? Gold Class Professionals have the most up-to-date training collision repair and are trained to properly repair your vehicle. I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization which specializes in collision repair training. Today's vehicles are complex. Therefore, signs of training, like the I-CAR Gold Class Professionals symbol, are important to look for when your vehicle needs collision repair. If your vehicle is not repaired correctly, it may not look and drive the way it did before the collision, Or, it may not protect you and your family if you're involved in another collision. They are businesses dedicated to training their employees on the latest collision repair technology to provide you the best collision repair service possible.

ASE -- Certifying the Automotive Professional
ASE Certified Auto Body technicians at Earnhardt Auto BodyFinding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National

What to do if you are involved in an accident:

1. Stop. Stay calm. Do not leave the scene.We can fix all makes and models
2. Call law enforcement authorities immediately.
3. Do not discuss the accident with anyone except the police or your insurance company. Do not pay the other party.
4. Secure the names and addresses of involved parties and witnesses.
5. Have your vehicle towed to Earnhardt Auto Body if not driveable. If your vehicle is driveable, see us as soon as possible.
6. Notify your insurance company of the accident and that we are doing your repairs
7. CLICK HERE for a printable fact card that you can use if you are involved in an accident.

Facts you should know:

1. You are not required to get more than one estimate.
2. You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.We can fix all makes and models
3. Only you, the vehicle owner, can authorize repairs on your vehicle.
4. Repair estimates will vary. A lower estimate may not include necessary things. It's your vehicle, make sure it's repaired to your satisfaction.
5. Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claims service. You have specific rights and obligations. Review your policy. Understand your rights.
6. The vehicle is being repaired for you the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company, along with any necessary endorsements from lien holders.
7. Our shop stands ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience and maximize your satisfaction. This is our pledge to you.

How to protect your vehicle finish:

1. Avoid car washes that use rotating brushes and harsh cleaners. Use soft cloths when washing your vehicle.
2. Avoid waxing for three months. It is recommended that you wax at least twice a year.
3. Wash off any gas, oil, or fluid spills of any kind immediately with soap and water. Do not just wipe off.
4. Always wash off any bird droppings, tree sap, or other signs of contamination immediately. "This is very important."

* Computerized Color Matching
* Courtesy Car
* Factory Baked Finish
* Free Estimates
* Guaranteed Windshield Replacement
* ICBC Accredited, Valet Express Repair
* Laser Measuring System
* Private Insurance Claims
* Qualified Technicians Quality Repair
* Winner of The Best Body Shop in “ Best of Kelowna 1999 ” Competition

Pickering Auto Body is a full-service auto body repair facility with equipment and personnel to accommodate all of your auto body needs. Having your car repaired can be a frustrating experience. At Pickering Auto Body we will make you feel more at home with our quality repairs. Today's cars and trucks are made up of many different types of material. From steel to aluminum, plastic, and many composite materials, you need to know that your repair technician knows how to repair the delicate body panels on your vehicle. And most important, when to "not" repair them! Being a commercial body and paint shop, we supply estimates on all our work and would be happy to supply you with either a written or phone quotes at your request.Pickering Auto Body is dedicated to...to larger collision repairs. delivering Superior Service. Give us the opportunity to show you how hassle-free collision repairs can be. We are constantly looking for ways to make repairing a vehicle better, quicker, and more cost-efficient. New computer anagement system handles most of the workflow in the front office. The web application interacts with our estimatic system, making it very easy to folow the progress of a given vehicle as it moves thorugh the shop. The web application enables our ustomers to login online and very quickly check the status of their vehicles. In addition, this web application program enables us to integrate marketing information, insurancy company profiles, and financial figures. We are now capable of tracking where the businsess comes from thereby strengthening our marketing efforts. We believe our investment in this management system is further proof of our determination to be the best collision repair shop.

car care tips
How often should the coolant be changes?
For “ordinary” antifreeze,the vehicle manufacturersgenerally recommendcoolant changes everytwo to three years or30,000 miles. Others sayit’s not a bad idea tochange the coolant everyyear for maximum corrosionprotection - especiallyin vehicles thathave aluminum heads,blocks or radiators. Butsuch recommendations are changing because several antifreeze suppliers have introduced
“long-life” antifreeze formulationsthat provideprotection for up to fiveyears or 50,000 miles.General Motors introduceda new five year,or 100,000 mile antifreeze in its 1996 model year cars and light trucks. The new coolant is called “Dex-Cool” and is dyed orange to distinguish it from ordinary antifreeze (which is green).

These new long life coolants provide extended life only when used in a clean system mixed with water. If mixed with ordinary antifreeze and/or old coolant in a system, the corrosion protection is reduced to that of normal antifreeze (2 to 3 years and 30,000 miles). One way to find out if it’s time to change the antifreeze is to test it. Several suppliers make special antifreeze test strips that react to the pH of the coolant and change color. If the test strip indicates a marginal or bad condition, the coolant should be changed. You want the coolant to bealkaline in order to inhibit corrosion of your radiator. The concentration of antifreeze in the coolant should be checked prior to the onset of cold weather. A 50/50 mixture of antifreeze and water is recommended and will protect against freezing down to a temperature of -34 degrees F and boil over protection to 263 degrees F. For maximum protection, up to a 70% mixture of antifreeze can be used for freezing protection to -84 degrees F. Do not use more than 70% antifreeze, and never run straight water in the cooling system, because it offers no corrosion, freezing or boil over protection.

Your car has been involved in an accident. You've turned in a claim with your insurance agent. You have the estimate of repairs. You have chosen one of the Herb's Paint & Body locations to do the repairs. What happens now...? The repair process begins even before you leave your car with us. We can help you with your insurance claim and in some cases we can even assist your insurance company by writing the estimate of repairs on their behalf. When it's time to drop off your car, one of our service professionals will arrange for a rental car to be waiting for you.most replacement body parts require painting underneath or in hidden areas prior to being installed on the vehicleOnce you drop off your car, the repair of your vehicle starts in the body shop portion of our facility. As repairsbegin to take place, the body parts to be replaced are being painted in our cut-in area. Repairs are made by our I-CAR Gold Class Certified technicians. All technicians receive training from I-CAR, the most highly recognized authority in collision repair training worldwide.Car-O-Liner is the ultimate precision measuring and pulling equipment When structure or frame damage is present, the vehicle is precisely measured and brought back to original manufacturers specs with the use of a Car-O-Liner bench system. Manufacturers specs allow up to 3 millimeters of tolerance in structural panels. The Car-O-Liner only allows for as much as 1 millimeter of tolerance in the repairs from an accident. Now that repairs have been made in the body shop, it is time to move to the paint shopPaint is applied to your car in a virtually dust free down draft paing booth.

Once again I-CAR trained and certified paint technicians apply their skill to your vehicle. We use only the highest quality of materials and paint provided by BASF painting systems. This promises a color match and quality equal to that of the manufacturer. All painting is done in our state of the art down draft paint booths. When the painting process is complete, the car goes back to the body shop to have the moldings or trim installedAllignment down on Hunter allignment machine.Now that the car is completely reassembled, it goes to the mechanical area of our shop, if needed. Each Herb's location has full-time I-Car trained mechanics should your car need a 4-wheel suspension alignment, an air bag replacement or any other mechanical repair. After mechanical repairs are completed, your car goes into our detail department.

The quality control process in its final stage.Here the car is vacuumed, washed and a dressing is applied to the tires. With the detail complete, the car is ready for its final inspection. All aspects of the repair are checked and tested. Now that all the repairs have been completed to our satisfaction, it's time for you to get your car back.anothe proud customerYou can now leave the rental car with us and be on your way with a Limited Lifetime Warranty and the peace of mind that your vehicle is just like new.The following is a list of the areas of employment within the Herb’s Paint & Body organization. Openings for employment are available on an as needed basis. Complete and submit the online application, or contact our shops individually for information concerning immediate openings.
OFFICE- Estimators, Production Managers,Production Assistants,Parts Managers,Parts Assistants,Accounting Managers,Accounting Assistants,Receptionist

TECHNICAL-Auto Body Technician,Auto Body Helper,Auto Paint Technician,Auto Paint Helper,Detail

Dedicated to QualitWe may not be one of the larger facilities out there, but that's what makes us special. We get to know our customers personally and give them the individualized attention they need. Quality and customer satisfaction are our main priorities. If you're not happy, we aren't happy. We are concrened with quality, not quantity. All of our PPG paint jobs carry a 2-year paint performance guarantee. We also offer lifetime guarantees. Our employees are trained at the

car - We offer auto body and collision repair

Standard Auto Body Repair Services

* Cars, Trucks, Vans, & 4x4s
* Foreign & Domestic
* Unibody Repair
* Frame Straightening
* Frame Fabrication
* Welding
* Sandblasting
* Painting
* Oven-Baked Finish
* Installation & Tinting of Windows & Windshields

Custom Work

* Custom Painting
* Ground Effects & Low Riders
* Hummer Body Kits
* Wings & Spoilers
* Hood Scoops & Cutouts

State-Licensed Facility

* Work with all Insurance Companies
* Help You with All Aspects of Your Insurance Claim
* Reputation for Fair Prices & Quality Service

For a free "ball park" estimate for your auto body work, fill in the information below and submit the form. We'll email the information back to you within 3 working days.

WHAT IS A DIRECT REPAIR SHOP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

ARE YOU OPEN SATURDAY?
No, we are open Mon-Fri, 8am-5pm.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to provide quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art systems , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Bertolli's Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. At Bertolli's Auto Body we use the Chroma-Vision system which allows us to accurately match you specific vehicles paint formula. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that he can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check with your advisor for the specifics on your vehicle.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.

HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Bertolli's Auto Body guarantees all of their repairs.

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay Bertolli's Auto Body when you pick up your vehicle. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, Discover, and American Express. Of course, cash and checks are always welcome.

WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. ·
Always use clean fresh water. · Wash your vehicle in the shade
. DONT'S · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is
easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird
droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly
painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted
finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.motor oil change

http://www.womanmotorist.com/index.php/news/main/1950/event=view

Action Plan to Deal with Accidents:

1. Keep an Emergency Kit in Your Glove Compartment. Drivers should carry a cell phone, as well as pen and paper for taking notes, a disposable camera to take photos of the vehicles at the scene, and a card with information about medical allergies or conditions that may require special attention if there are serious injuries. Also, keep a list of contact numbers for law enforcement agencies handy. Drivers can keep this free fill-in-the-blanks accident information form in their glove compartment. A set of cones, warning triangles or emergency flares should be kept in the trunk.

2. Keep Safety First. Drivers involved in minor accidents with no serious injuries should move cars to the side of the road and out of the way of oncoming traffic. Leaving cars parked in the middle of the road or busy intersection can result in additional accidents and injuries. If a car cannot be moved, drivers and passengers should remain in the cars with seatbelts fastened for everyone's safety until help arrives. Make sure to turn on hazard lights and set out cones, flares or warning triangles if possible.

3. Exchange Information. After the accident, exchange the following information: name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also make a written description of each car, including year, make, model and color — and the exact location of the collision and how it happened. Finally, be polite but don't tell the other drivers or the police that the accident was your fault, even if you think it was.

4. Photograph and Document the Accident. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident so that you can make your case to a claims adjuster. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened.

5. File An Accident Report. Although law enforcement officers in many locations may not respond to accidents unless there are injuries, drivers should file a state vehicle accident report, which is available at police stations and often on the Department of Motor Vehicles Web site as a downloadable file. A police report often helps insurance companies speed up the claims process.

6. Know What Your Insurance Covers. The whole insurance process will be easier following your accident if you know the details of your coverage. For example, don't wait until after an accident to find out that your policy doesn't automatically cover costs for towing or a replacement rental car. Generally, for only a dollar or two extra each month, you can add coverage for rental car reimbursement, which provides a rental car for little or no money while your car is in the repair shop or if it is stolen. Check your policy for specificsObviously, it's much easier to prevent accidents and injuries in the first place than to deal with the painful aftereffects.

Here are a number of tips to help keep you safe and reduce accidents:

* Use seatbelts. While seatbelts don't prevent accidents, they greatly reduce injuries and fatalities. Of the 42,000 people killed in traffic accidents in 2001, nearly 60 percent were not using their seatbelts.

* Carefully look both ways — twice — before crossing an intersection. It's easy to miss an oncoming car at first glance because it's hidden by your car's windshield frame.

* Don't speed into an intersection the instant the light turns green. This is a good way to get rammed by someone running the red light in the other direction.

* After waiting for traffic from the left to clear before you make your right hand turn, don't forget to look to the right again just before you proceed. Pedestrians or cars may have suddenly materialized in your path while you were waiting to turn.

* Anticipate unexpected changes in traffic. For example, if you're in a fast-moving lane with empty road ahead and the next lane over is backed up, be prepared for impatient motorists to dart into the lane directly in front of you.

* Always check your blind spot before changing lanes — don't just rely on your rearview mirrors.

* Practice extra caution when passing large vehicles, such as semi trucks, which have even larger blind spots.

* Pay special attention to posted speed limits around schools and in residential areas; children and pets may unexpectedly run into the street.

* Leave enough space between yourself and the car ahead of you, when traveling and when stopped. On the highway, this may save you from a fender bender. If you stop on a hill behind a car with a manual transmission, the extra room may save you from being rammed by the car ahead of you. Also, it provides an out if you're approached by a carjacker in a dubious neighborhood.

* Don't procrastinate about performing safety maintenance and repairs on your car. Have your brakes checked and wheels aligned as soon as it's needed.

* If you are in a moving vehicle when an accident occurs, immediately and safely pull over to the side of the road,
turn off your car, and turn on your hazard lights. Check to see if anyone is hurt. If there is an injured person, do
not move them until you take standard first aid measures. Place flares, cones, or triangles alongside the road a few hundred feet before the accident so traffic is aware that there is an accident ahead.

* Call 911 and inform them of any injuries. If you are on a freeway and do not have access to a cell phone or telephone, check for a roadside phone that you can use.

* Trade information with everyone involved in the accident. Be sure to exchange the following:

-Name, address, phone number of all drivers

-Name, address, phone number of all passengers or witnesses

-Driver's license numbers and license plate numbers

-Insurance companies of all drivers involved

-Registered owners of all cars

-Year, model, make, etc. of all cars involved

* Do not discuss what happened with anyone else but the police. Do not say that it was your fault, and do not make accusations. These comments may be used against you later. If time and accident conditions allow, take notes about your perception of what happened.

* Immediately report the accident to your insurance company, and to the police if there is over $500 in damages (in Washington state-check with your state laws for the dollar amount in your state). You may find that the other driver has filed a report stating that the accident was your fault.

* If you have or suspect an injury, visit a doctor right awayFollowing these simple steps will keep the accident scene as safe as possible, and will help to ensure that no one has to bear unnecessary blame. The next time you are involved in an accident, whether it be a fender-bender or a rollover, don't panic. Now you know the proper procedure for dealing with this type of situation.

After a Motor Vehicle Accident: What to Do

Would you know what to do if you were driving and hit another vehicle? A pedestrian? When a car accident happens, injuries may be severe and emotions may be high. However, there are important things that must be taken care of both at the scene of any accident and soon afterward. Following is a list of things that should be done, if at all possible, when any automobile accident occurs.

Stay at the Scene

The cardinal rule for all car accidents is that you should never leave the scene until it is appropriate to do so. If you leave the scene of an accident, particularly where someone has sustained injuries or was killed, you can face serious criminal penalties for being a "hit-and-run" driver.

Exception: If you are hit by another car in a deserted area, use caution in stopping and getting out of your vehicle. Unfortunately, there have been reported incidents where a person exited their vehicle in a deserted or unsafe area after being bumped by another car only to be robbed or killed. Instead of getting out of the car if you find yourself in that situation, drive to the nearest police station to report the accident. If it turns out that you were being over-cautious and the other driver had no ill intentions, you may be embarrassed, but you will also be safe.

Check on All Drivers and Passengers

Before assessing property damage, check to make sure that everyone else involved in the accident is okay. Get medical attention for anyone who may need it. If a person is unconscious or complains of neck or back pain, it is best not to move them until qualified medical personnel arrive. In some situations, for example if an injured person is lying in a pool of gas that you fear may ignite at any time, you may have no choice but to move them. If you are in that type of situation, try to move them as steadily and slowly as possible while supporting their neck and back. The less movement, the better.

Call the Police
After a Motor Vehicle Accident: What to DoEspecially if the accident involves significant property damage, physical injury, or death, you may need to call the police. Ask that a police report be filed in situations where law enforcement officers do arrive at the scene, and obtain the name and badge numbers of any responding officers.

Exchange Information
Talk to the drivers of any other vehicles involved in the accident. Get their names, phone numbers, addresses, drivers' license numbers, license plate numbers, and basic insurance information. If there are passengers in any of the vehicles, obtain their names, telephone numbers, and addresses as well. In talking to drivers of other vehicles, you should try to be cordial and cooperative in determining that everyone is okay and in exchanging basic information. However, do not apologize for anything at the scene. If you jump out of your car and blurt out, "I'm so sorry I ran that red light! Is everyone okay?" you may back yourself into a corner in terms of legal liability for what happened. Immediately after an accident, the scene is chaotic and it might not be evident who was at fault, or who was more at fault, in causing the accident. Moreover, in many states, fault is not determinative of which insurer will pay for any loss. Therefore, try to keep your conscience in check, at least until things get sorted out, so that you don't admit guilt unintentionally or unnecessarily.

Talk to Witnesses
Ask every witness what he or she saw. Get their names, telephone numbers or addresses, if possible. Whether the witnesses are residents of the area, businesspeople that work nearby, or passersby who were in the vicinity, try to talk to as many people as you can. Ask them, in particular, if they have ever witnessed other accidents in the same place. If a witness is hesitant to talk to you, don't beg or threaten them. Forcing information from someone will get you nowhere. Write down what they tell you and, if they agree, simply get their name and phone number so that you, your attorney, the insurance company, or the court can contact them again.Inform Your Insurance Company
As soon as possible, tell your insurance company that you have been involved in an accident. Cooperate with your insurance company and tell them the truth about what happened and the extent of your injuries. If the insurance company finds out that you have lied to them about anything, you can get into serious trouble, not the least of which may be the denial of any coverage for the accident. Build support for your case when discussing the matter with your insurance company. Be able to explain to them the facts of the case in a clear manner. Obtain and review a copy of any police report, so that you can point out to the insurance company who broke what traffic laws or who was at fault for the accident. Such information will often be provided in the report. Although the insurance company may already know the facts of your case, taking an active interest in making sure your rights are protected will force the insurance company to take you seriously.

Keep Track of Your Medical Treatment
n ote any doctors, physical therapists, chiropractors, or other medical professionals that you receive treatment from, and each medical provider that referred you to other caregivers. Having a written diary of this information will help you itemize your medical expenses and treatment for your insurer, your attorney, and the court.Take Picture
Take photographs of any damage to your vehicle as soon as possible after the accident. Having photographic proof will help your insurance adjuster determine how much you should be compensated for the damages to your car, and may also assist your case in court, if needed. If you have pictures of your car from before the accident, these pictures will offer a great "compare and contrast" to show the true extent of the damage sustained in the accident.

Get a Property Damage Valuation

Obtain a valuation for damages to your car from your insurance company. If you are not satisfied with the manner in
which your insurance company has valued your vehicle, do not give up. Get two estimates for the repair of your car on your own, or have two dealers provide a quote for the cost of replacing your vehicle if there was a total loss. Communicate to the adjuster your concerns and position, and be assertive. If you cannot agree on the value of your car,
consider alternative dispute resolution, or consult an attorney.

Use Caution in Discussing the Incident

Do not talk to anyone about the accident other than your attorney, your insurance company, and the police. Do not talk to a representative of another insurance company under any circumstances, without the knowledge of your attorney or your insurance company. If representatives from other insurance companies should call you, be polite, but ask them to call your attorney or insurance company to arrange for an interview. Also, get the representative's name and number, and tell your insurance company or attorney that someone seeking information about your accident contacted you.

Be Wary of Early Settlement Offers

Be careful if you are offered a settlement from an insurance company. Make sure that any physical injuries you may have suffered have been treated, and that you have a doctor's prognosis. Some injuries may not show up or reach their greatest level of discomfort until many days, weeks, or months after the accident. Don't settle a claim until you know you will be compensated for all of your injuries, and consult an attorney before signing any documents pertaining to settlement.

After a car accident, you may be entitled to compensation for injury and property damage.

Filing a Claim

Steps:
1. Secure a copy of the police report.

2. Know what protection your insurance policy provides.

3. Sign a medical release so that injury records will be made available to the insurance company.

4. Make a claim for any injuries under medical pay coverage, even if you have other coverages or if the other person is responsible.

5. Make a claim for injury, lost wages or extended disability under uninsured motorist coverage if the other party was at fault but not insured or inadequately insured.

6. Secure at least two car repair estimates, or three value appraisals if your car was totaled.

7. Present estimates and allow your car to be photographed and inspected.

8. Present bills for towing and storage costs.

9. Ask your agent to help arrange for a temporary substitute vehicle if you have rental reimbursement coverage.

10. Notify your agent of any damage from the accident discovered during the course of car repairs.

Tips:
Remain polite but persistent when dealing with insurance representatives.

Certain losses resulting from wind, hail, flood or vandalism are paid under comprehensive coverage, and no deductible (or a lesser one) may apply.

Be patient to avoid losing compensation for damages that may not be readily apparent.

Warnings:
Expect your car's value to be determined by its condition at the time of loss. A high mileage car is worth less than an identical car with less mileage.

Be prepared to pay any deductible to the repair shop.

The insurance company will be allowed to deal only with the attorney if you use one.

Dealing With the Other Insurance Company

Steps:
1. Make certain the other driver has all pertinent information to turn over to his or her insurer, including your name, address, telephone numbers and vehicle type.

2. Follow up with a telephone call to the other driver's insurance agent and outline any injuries and damages.

3. Cooperate completely when asked for estimates of damage or when asked to let your vehicle be inspected by a claims representative.

4. Present a list of other property damaged in the accident: luggage, cameras, cellular phones.

5. Know that your claim extends beyond the actual costs of injury to include pain and suffering and lost work time.

Tips:
The other insurance company may be adversarial, but it's in the company's interest to settle the claim quickly and fairly.

Warnings:
Help from an attorney may be valuable, but lawyers are often entitled to a significant percentage of any claim settlement.

This occurs when quality repairs are completed by our certified and trained technicians, while the customer concerns about the entire process are answered by our staff. At Scotty's we do more than provide a good product (i.e. service repair ) we also stimulate customer awareness about the auto body repair process. This is accomplished by providing customers with educational material explaining the basic steps in vehicle repair.Click Here to View Our Shop

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Relationships With Insurance Companies
We have strong working relationships with all insurance companies. We have been in this industry for 20 years and have developed credibility, integrity, honesty , and trust. The primary goal of both our repair shop and your insurance company is to put you back in your car in pre-accident condition. We have met and exceeded all of the qualifications
set by all insurance companies and are the preferred provider for several companies. Our estimating system is the one preferred by insurance companies .Our I-CAR trained technicians assure we maintain the highest standards of collision repair knowledge and skills to ensure a complete and safe repair. For more information about consumer rights and insurance claims click here .

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Rental Car Program
We offer a rental car program or a local shuttle service. We can arrange for the rental car company to meet you at the shop and do the paper work right there, thereby, saving you time and inconvenience, if you are local we can drop you off at work and pick you up when your car is repaired.

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Written Lifetime Limited Guarantee
We are so sure of our work and want you to be 100% satisfied, that we warrant our workmanship for life (any labor operations that we perform). Our technicians are the best in their field. The manufacturer warrants the parts. We warrant the paint for 5 years on basecoat/clearcoat.

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State of The Art Equipment
Because we know that quality repairs depend on quality equipment, we do our unibody and frame repairs with a Chief EZ LINER measuring system, which puts your vehicle right back to the factory specks.

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Trained Technicians
All of our technicians are graduates of a comprehensive I-CAR on going training program for collision repairs. This training assures that you get the best possible repair using the latest technology.

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What Our Customers Have To Say
We pride ourselves on being straightforward and honest. We communicate very well with our customers, employees, and insurance companies. We believe in taking care of our mutual customers in a complete manner not only making sure they receive a quality repair but dealing with their emotions and concerns about the condition of their vehicle. We give them confidence in our ability to restore their vehicle to pre-accident condition. To insure this we follow up with a phone call to every customer to ensure they are completely satisfied with the repair. This has proven to be very effective. We have a 99.5% year to date customer satisfaction ratiAlso, when you choose Scotty's Body Shop , you have the opportunity of dealing with the owner of the company. The person who has it all on the line. Unlike an "on-site manager" that much of the large new car dealerships have.

Employment Opportunities:
To join our successful team, please send us an e-mail request, or better yet, mail your resume to Attention Robert:
It Is important to Scottys' Body Shop that consumers know thier rights in dealing with Insurance Claims.A Guide to the CONSUMER BILL OF RIGHTS FOR MOTORISTSSome important things to know when having your damaged vehicle repaired The information to follow has been prepared by Automotive Service Professionals as a public service to consumers.Readers are cautioned that this information is provided only as a guide to the general principles involved in lien
laws. You should consult your own attorney for specific legal advice or opinions.

Must I obtain three estimates?
No one can tell you to obtain more than one estimate. You, as the vehicle owner, however, may do so should this be your
desire.

Do I have to take my vehicle to an insurance company drive-in claims facility for an estimate?
You are not required to take your vehicle to a drive-in claims facility. It is your right as the vehicle owner to obtain an estimate wherever you choose. You are only required to notify your insurance company of the vehicle’s location so that it may be examined by the claims adjuster. However, if you have already gone to a drive-in claims facility, make sure you take a copy of the insurance adjuster’s estimate with you when obtaining repair shop estimates and choosing a facility to repair your vehicle

If I go to an insurance company’s drive-in claims facility, do I have to take my vehicle to one of its preferred shops for repair?
There are no laws or regulations requiring you to go to any specific repair shop, however, some insurance companies practice the policy of only paying for vehicle damages equal to the estimate amount prepared at one of its preferred shops. However, keep in mind that you are the vehicle owner. Don’t let your insurance company take away your freedom of choice!

Am I required to notify my insurance company before repairs being on my vehicle?
YES.
Your insurance policy requires you to notify your insurance company and make a claim report. Once a claim report has been made, you may proceed to leave your vehicle at the repair facility of your choice and notify the insurance company claim representative or adjuster where your damaged vehicle may be inspected. Once a claim representative or adjuster has had an opportunity to inspect your vehicle, you may authorize repairs to begin.

Who is responsible for the guarantee of workmanship and safety of my automobile repairs…the insurance company or the repair shop?
The repair shop, and in limited circumstances, your insurance company. Your insurance company is not accepting the liability for the quality and safety of your vehicle’s repair. Therefore, you and you alone must control the fate of your vehicle’s repair by choosing a proper facility that is adequately trained and equipped to restore your vehicle to its pre-accident condition. You have the legal right and authority to do so.

What should I look for when choosing a facility to repair my vehicle?
Referrals from other satisfied customers is a start. The shop owner/manager should be willing to take you around the shop to give you a first hand view of the equipment and procedures being used. Also, ask for evidence of employee training and certification. Notice the attitude and commitment of the shop owner/manager towards a quality restoration of your vehicle to its pre-accident condition.

Can my insurance company authorize a repair shop to start repairs on my vehicle without my consent?
NO…
Only the vehicle owner may authorize repairs. You must be presented with an estimate to know what is being repaired on your vehicle before repairs are started. Additionally, Iowa requires written estimates on repairs. Who is responsible for payment to the repair shop…the insurance company or me? You are. Your insurance policy contract states that your insurance company will pay for the damages to your vehicle, less the deductible amount. You may instruct your insurance company to pay directly to the repair shop of your choice, however, full payment must be arranged prior to your vehicle being picked up.

My insurance company does not agree with my repair facility on how my vehicle should be repaired or what it should cost…what can I do?
Most insurance policy contracts contain an appraisal clause. When the insurance company and the customer fail to agree, either party may demand an appraisal of loss within 60 days after the claim has been filed. Each party may then select a competent appraiser to represent them, and the two appraisers will select a competent and disinterested umpire. If the two appraisers do not agree, they submit their findings to the umpire. A decision by the umpire which agrees with either appraiser will determine the amount of loss. I am having a problem with my insurance company.

Can the State Insurance Director’s office help me? Yes, but the Director’s authority is limited. Keep in mind that the insurance director has no judicial authority to determine negligence or establish the value of a loss or injury. Another driver damaged my car by his own negligence. What differences are there between having my own Insurance company pay for the repairs and having that driver (or his insurance company) pay for them? There is a marked legal difference between an insured and a claimant when filing a claim with an insurance company. The difference is between "contract" and "tort" theories of liability and the benefits and drawbacks associated with each. An attorney can give you a full explanation of your rights and obligations before you decide how to pursue a particular claim. Safety, Quality and Cost of Repairs If your vehicle is damaged through someone else’s fault, that other person’s insurance company generally cannot be held directly responsible for the quality or safety of repairs done on your car. The standard measure of damages is the "reasonable" cost of necessary repairs. Therefore, select a repair facility that understands its obligations to you, its customer, and exercise caution when someone tells you that the repairs can be performed "cheaper" somewhere else. Keep in mind, as the owner, you ;have the right to choose the repair methods best suited to restore your vehicle.

Twelve Reasons to Choose Scotty's Body Shop:

1. We are the only shop that offers a lifetime written guarantee.

2. We have computerized paint mixing system.

3. We use a computerized estimating system to optimize accuracy.

4. We are a preferred vendor for all insurance companies criteria listings.

5. We offer free towing free pick up and delivery.

6. We work on all makes and models.

7. We have a rental car service right across the street from us- Enterprise Rental.

8. We have a unique claims processing method that will cut your time in half you don't have to get a 2nd estimate you just report the claim to your agent and let Scotty's take it from there.

9. We will not charge you any more than what your insurance company is going to pay.

10. We offer senior citizens discounts- Up to 50% off of their deductible.

11. We do frame alignment on all makes and models.

12. It does not void your warranty if you have a reputable independent shop such as Scotty's repair your car for you.

Where do I get a claim number?
Your insurance company will issue a claim number at the time you report your accident. Call us and we will guide you through the insurance claim process. back to top
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What is a direct repair shop?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. EUROPEAN & US CAR SERVICE is a direct repair facility for major insurance companies. When you use a preferred shop the repair process is streamlined. We write the estimate, order the parts, and can begin repairs on your car.
Body shops earn the right to be in preferred shop programs by meeting certain criteria including having certified technicians, using the proper equipment, and most important, having a record of satisfied customers. Insurance companies constantly monitor their preferred shops to insure quality repairs. back to top
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Can I take my car to any body shop?
Illinois law says that you can take your car to any repair shop of your choosing.
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Will the parts be ordered before I drop my car off for repair?
Yes. Our goal is to provide you with a quick turn around time. We generally order your car's parts at the time that we write your estimate and schedule your car for work.
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Can I get other work done on my car while it is in for repair?
Absolutely. EUROPEAN & US CAR SERVICE is a full service auto repair center.
We are here to service you and your car. back to top
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How long will it take to fix my car and when can I pick it up?
Of course every case is different, but we do our best to turn your car around quickly. We will give you an estimate of the time it will take to complete the repairs. If you call us we will provide you with an update on the status of your car. We will call you when your car is ready to be picked up. back to top
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How can I get a rental car?
We work with Enterprise Rent-A-Car. Call us and we will be happy to arrange a rental car for you. Drop your car off here. We will arrange for Enterprise to pick you up.
Click here or on the "Towing / Rental" button for more information. back to top
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How can I get my car towed?
We work with Pan Am Towing. We will be happy to arrange a tow for your car.
If you need an emergency after hours tow call Brian at
773-935-9822 or 312-402-4004.
Click here or on the "Towing / Rental" button for more information. back to top
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If my car's frame is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your car or when your car is structurally unrepairable. Today most cars are built using unibody construction, meaning the frame and body are one. If a frame section is beyond repair, that section can simply be replaced. EUROPEAN & US CAR SERVICE can return your vehicle to its pre-accident condition. back to top
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What is the warranty on the repairs to my car?
EUROPEAN & US CAR SERVICE guarantees workmanship and paint for as long as you own your car. Parts are warrantied per manufacturer specification. back to top
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Do I have to pay a deductible?
Yes. The deductible must be paid per your insurance policy requirements and
subject to Illinois state law. back to top
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What forms of payment do you accept?
Cash is nice. We also accept certified checks, debit cards, Visa & MasterCard credit cards. Payment in full is required at the time your car is delivered to you. back to top

Do I have to get three estimates?
Under ORS 746275 you don't need more than one estimate and you get to pick the shop of your choice. Your only obligation is to inform the insurance company where you are having the vehicle repaired so they may have access to the vehicle to inspect the damage.

Why are estimates so different from one shop to another?
One of the reasons our estimate may differ from another shop is because we believe in writing a thorough estimate up front. Necessary repairs may be left out of another estimate making the dollar amount appear much less. In the end, once the repairs are complete, the total cost of repairs would be very similar. However, one of the things that sets us apart from other shops is the detailed steps we take in repairing a car, which may also account for any differences. For example, when we do any painting, we remove moldings, emblems, and other items that would get in the way of painting your vehicle as completely as possible. This is known as "remove and install." Our goal with every vehicle is
to bring your car back to the way it was before the accident.

How do I know if I need to pay a deductible?
If you are responsible for the accident, and the claim is going through your insurance company, you will need to determine how much your deductible is based on what your policy states. Deductibles range anywhere from $250.00 -$1000.00. The amount of the deductible also depends on whether the claim is considered a comprehensive claim, collision,
uninsured motorist or "hit and run". It is very important to check with your insurance agent to determine the type of deductible.

When and how do I pay my deductible?
Your deductible is due when you pick up the vehicle after repairs are complete. Payment for the deductible may be made by check (with I.D.) or VISA and MasterCard. Up to $500.Old Dominion also has 90 days interest free financing available. Ask for details.Can you "bury the deductible" for me?Although we understand that the accident is an inconvenience to you and an expense you weren't exactly expecting, to "hide" or "bury" your deductible in the repair costs to the insurance company is considered fraud and we know you wouldn't want to be involved in any fraudulent activity!!

What does R & I mean? (Remove and Install)
This is a term that refers to the removal of trim pieces (moldings, door handles, emblems, etc.) from the vehicle so the paint may be properly applied. In order to guarantee our paint, we do this as a general practice on all repairs.

What will I drive while my vehicle is being repaired?
If you are the claimant (the other party is paying for the repairs), you may be entitled to a rental vehicle while your vehicle is being repaired. If it is going through your insurance, you'll want to call your agent to verify that you rave rental coverage. Most of the time rental coverage is very inexpensive and can save you lots of money in the long
run. We are happy to make arrangements for your rental vehicle. You may receive a rental vehicle of approximately the same size, make and year, depending on the policy of the insured. Loaner cars are also available on a first come first serve basis.

Will my car ever be the same?
Our guarantee to you is that your vehicle will be returned to its pre-accident condition. The more detailed information we receive regarding how the accident occurred, the better our ability to know what type of repair procedures to use to put your vehicle back to pre-accident condition.

How do I know the repairs will be done right?
Old Dominion is able to offer a lifetime written warranty and a 5-year nationwide warranty through CARSTAR because of our impeccable reputation. Our technicians are I-CAR and ASE certified which gives you added assurance that the job will be done right! We want you to feel welcome to view our facility, talk to our staff and call former customers to check up on us!

Do I have to fill out an accident report?
If the repair costs are in excess of $500.00, you will need to fill out the state accident report form. We have those available in our office and we are happy to explain the process to you. You may mail the completed form to the DMV.

How long does it take to repair my vehicle?
Obviously the time it takes to repair your vehicle will depend on the severity of the repairs, but our professional appraisers can give you a precise start and finish date of your vehicles repairThe insurance company wants to put used parts on my vehicle.

Can I demand new parts?
Well... You can demand anything you want, but let's talk about what is best for your vehicle and what is fair. If you have a vehicle that is only a few years old, then expecting new parts on it is a practical solution. If your vehicle is over 3 years old, and you need a door or fender replaced, you already have a used part on your vehicle, so "fair" says you will probably receive a new "used" parts. This isn't a bad thing if you work with a reputable vendor of used parts. Ask the repair facility for their policy on used parts and find out what your insurance policy states regarding used parts. We are here to help.

I don't have rental coverage. How will I get home or to work while my vehicle is being repaired?
We make every effort to accommodate our customers. And although we probably won't be able to get you to your nail appointment or golf game, we will certainly be happy to drop you off at your place of business or your home and pick you up when repairs are completed. Our goal is to keep the inconvenience at a minimum in your active life! Loaner cars are also available on a first come first serve basis.

Do I need to replace my child's car seat after an accident?
Yes, if a child was in a car seat at the time of an accident. It is also very important to have all seat belts that were restraining people at the time of the accident checked-out for any problems as well. If you feel the seat belts are not secure, do not drive the vehicle. Consider having the vehicle towed. Contact your insurance company to tell them about the carseat - manufacturers vary.

So...How do I get my car fixed, quickly?
First, attempt to begin the claim process with the insurance company. Insurance companies have very different ways of handling a claim, so our advice would be to ask them as many questions as possible. We work with many different insurance companies so we can help you as well. Simply give us a call and we'll help you with the process.Following are excerpts from the Motorist's Bill of Rights under
ORS 746275 and related statute sections.

* Your car is the second-largest investment you are likely to make. Preserve its value and your safety by having it repaired professionally.

* Never drive a car that could be unsafe because of damages.

* Some insurance companies may want you to visit their drive-in claims centers before having your car repaired. You can do this or you may leave your car at the shop of your choice and have the insurance company inspect the car there.

* You are not required by law to obtain more than one estimate.

* You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

* Differences in repair estimates are common. A lower estimate may not include all the necessary work. If you are not sure why one estimate is different from another, please ask us.

* Choose a shop that has unibody repairs equipment and certified I-CAR ASE technicians.

* Ask if the shop will be using genuine manufacture replacement parts.

* Ask if the shop offers a written guarantee.

* Let the repair shop help you negotiate your claim with the insurance company.

Integrity-Since 1973 Old Dominion has given you the best value for your money. We even put it in writing with a written lifetime warranty.

Hassle Free Negotiations/Estimates - Our estimators will provide a detailed computerized damage report of repairs and costs, and negotiate with insurance companies

Service-We will gladly arrange for towing and/or rental vehicles. We are also happy to provide pickup and delivery.

Factory Certified-Old Dominion's technicians are skilled in the latest industry technology. Technicians regularly attend training sessions on the newest and most effective repair and paint developments.

Pre-Accident Condition-Only vehicles returned to factory specifications maintain their integrity, value, and performance, so repairing the unseen damage on unibody vehicles is an important aspect of Old Dominions service.

Perfect Finish-We attend to all details: Moldings and door handles are removed so a smooth continuous flow is maintained. We also
apply the very best materials with care and precision and provide a ten year paint warranty. We absolutely gurantee our color match! Our paint department mixes your vehicle's finish on the premises with a computerized mixing system to assure the closest match possible. We return your vehicle's finish to pre-accident condition.

Details-Old Dominion details your vehicle before returning it to you so there is no lingering reminder of your accident.

Our Guarantee To You-Old Dominions management team is committed to impeccable service and providing you with the assistance you need to reduce the stress resulting from your accident.We guarantee, for as long as you own your car, our repairs to be free of defect in workmanship and materials, excluding wear and deterioration resulting from normal driving conditions. And also, because of our CARSTAR connection, we are now able to offer 5 year Nationwide Guarantee to our customer. This is a unique value never before offered by any collision